Multi-turn Dialogue
"A conversation between a human and AI that spans multiple exchanges while maintaining a single topic or goal."
What is Multi-turn Dialogue?
A conversation between a human and AI that spans multiple exchanges while maintaining a single topic or goal. Botcadence teams apply this in production with Chat Agents.
Deep Dive
Unlike simple FAQ bots, Multi-turn Dialogue allows for complex tasks like AI Appointment Scheduling where the AI must gather several pieces of info before completing the booking. Platform teams wire Multi-turn Dialogue into one workflow with clear acceptance criteria before expanding coverage. Persist turn state so callers never restart from zero. See Chat Agents.
Related Technology
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Common Questions