Campaigns, Conversations, and Calls on One WhatsApp Stack
Botcadence is a full WhatsApp Business Suite on the official WhatsApp Business API (Meta Cloud API). Create and manage approved message templates, send broadcasts at scale, run automation flows, and deploy AI agents for WhatsApp chat and WhatsApp voice calls from one dashboard.
High
Message open rate
2B+
WhatsApp Users
Higher
Engagement
Faster
Resolution
What is WhatsApp Chatbot?
A WhatsApp chatbot is an AI agent on the WhatsApp Business API that handles customer-started chats, grounded FAQs, qualification, and routing. For templates, broadcasts, automation, and WhatsApp voice together, use Botcadence WhatsApp Business Suite.
The Problem
Why WhatsApp Operations Fragment
Botcadence WhatsApp Business Suite unifies templates, broadcasts, AI chat, and voice with one knowledge base.
Customers Already Message on WhatsApp
Ignoring the inbox where buyers already live means slower replies and lost conversations.
Broadcast Tools Are Separated From Support
Template campaigns and AI replies sit in different products, so context never connects.
Compliance and Templates Are Confusing
Teams struggle with Meta approvals, coexistence, and BSP transfers without a guided suite.
Human Agents Lack Shared History
Handoffs lose prior WhatsApp threads, forcing customers to restart every escalation.
Clear ownership at the edge
When whatsapp chatbot leaves the defined path, the next owner should be explicit. Route the exception with the reason and context needed to act.
A measurable next step
A first response only matters when it moves the customer forward. Track the whatsapp chatbot outcome your team can review and improve every week.
Channel Features
The Full WhatsApp Business Suite, Handled
Stop stitching a broadcast tool, a chatbot, and a separate voice vendor. Botcadence covers templates, broadcasts, automation, AI chat, and WhatsApp voice on the official Business API so marketing, sales, and support share one WhatsApp operation.
Message Templates
Create, submit, and manage Meta-approved WhatsApp message templates for utility, marketing, and authentication. Keep outbound messaging compliant and on-brand.
Broadcasts at Scale
Send order updates, reminders, promotions, and re-engagement campaigns to opted-in audiences. Segment lists and track delivery without leaving the suite.
AI Chat Agents
Qualify leads, answer FAQs, track orders, and close support loops in WhatsApp chat 24/7. Route hot conversations to humans with full context.
WhatsApp Voice Calls
Put AI voice agents on WhatsApp calling when customers prefer a call over chat. Same customer memory as your WhatsApp threads and campaigns.
Automation Flows
Build conversational flows for sales, support, and notifications. Trigger follow-ups from CRM events, payments, or shipping updates automatically.
Shared Inbox & CRM Sync
When AI hands off, your team works from a shared inbox with notes and assignment rules. Sync conversations to HubSpot, Salesforce, or your stack.
Setup Guide
Connect WhatsApp Your Way
New WhatsApp Cloud API number, coexistence with the WhatsApp Business app, or BSP transfer from another provider. We guide Meta setup so you can launch the full suite: AI chat, WhatsApp voice, templates, and broadcasts.
WhatsApp Cloud API (new number)
Connect a new Meta Cloud API number and stand up a fresh WhatsApp Business Account. We handle API setup, number verification, and Meta approval.
Coexistence with WhatsApp Business app
Keep using the WhatsApp Business app on your phone while Botcadence runs AI agents, templates, and broadcasts on the same business number.
Transfer from another BSP
Move an existing WABA or WhatsApp Business API number from another provider onto Botcadence without rebuilding your WhatsApp presence from scratch.
See WhatsApp Chatbot and the Business Suite in action
Book a free demo and we will walk through AI chat on WhatsApp, then templates, broadcasts, and WhatsApp voice on a live Botcadence WhatsApp Business Suite setup tailored to your workflows.
Example workflow
WhatsApp order status resolved without a support ticket
A customer messages your WhatsApp Business number asking where their shipment is. Botcadence looks up the order, sends a tracking link on WhatsApp, and closes the loop in one thread.
Trigger
Customer sends order ID via WhatsApp
A shopper replies to your order-confirmation WhatsApp template asking when their package will arrive and shares their order number.
AI action
Suite agent verifies identity and fetches status
The WhatsApp Business Suite AI confirms the phone number matches the order, retrieves live shipping status from your fulfillment system, and explains the estimated delivery window.
System update
Conversation tagged and CRM note added
Botcadence marks the inquiry as resolved, adds a delivery-status note to the customer profile, and suppresses duplicate WISMO tickets from reaching agents.
Business outcome
Faster resolution and fewer repeat messages
The customer gets an instant answer on WhatsApp, reducing support volume and improving post-purchase satisfaction scores.
Trigger
Customer sends order ID via WhatsApp
A shopper replies to your order-confirmation WhatsApp template asking when their package will arrive and shares their order number.
AI action
Suite agent verifies identity and fetches status
The WhatsApp Business Suite AI confirms the phone number matches the order, retrieves live shipping status from your fulfillment system, and explains the estimated delivery window.
System update
Conversation tagged and CRM note added
Botcadence marks the inquiry as resolved, adds a delivery-status note to the customer profile, and suppresses duplicate WISMO tickets from reaching agents.
Business outcome
Faster resolution and fewer repeat messages
The customer gets an instant answer on WhatsApp, reducing support volume and improving post-purchase satisfaction scores.
The Transformation
Before vs. After Botcadence WhatsApp Business Suite
Compare a fragmented WhatsApp setup against a single WhatsApp Business Suite on the official API: higher engagement than email or SMS, compliant outbound templates, and AI that covers chat and WhatsApp voice without extra vendors.
| Capability | Without AI | With Botcadence |
|---|---|---|
| WhatsApp stack | Separate chatbot + broadcast tool + voice vendor | One WhatsApp Business Suite |
| Message Open Rate | 20% (email) / 5% (SMS) | 98% on WhatsApp |
| Outbound messaging | Ad-hoc messages, policy risk | Approved templates + compliant broadcasts |
| Response Time | Hours via email or shared inbox | Under 3 seconds with AI, 24/7 |
| Connection options | Locked to one BSP path | New API, coexistence, or provider transfer |
Industries
WhatsApp Business Suite for Every Industry
From D2C ecommerce to healthcare clinics, any team with customers on WhatsApp can run templates, broadcasts, AI chat, and support in one suite while keeping a personal touch at scale.
Operations owners
People responsible for making whatsapp chatbot consistent across shifts, locations, or queues.
Teams scaling volume
Teams that want to scale coverage for whatsapp chatbot without losing visibility, guardrails, or a clear human owner.
Common Questions
WhatsApp Chatbot FAQ
Ready to Run WhatsApp as One Suite?
Replace fragmented tools with Botcadence WhatsApp Business Suite: official API, templates, broadcasts, automation, and AI for chat and voice. Start with a free demo and pick the connection path that fits your number.