Website, WhatsApp, SMS, phone, Telegram, Instagram, Slack and email. One AI platform powers them all. Meet your customers where they are with instant, intelligent conversations.
Channels are the surfaces where Botcadence AI agents answer customers: website chat, WhatsApp, SMS, voice calls, Telegram, Instagram, Slack and email. Pick the channel your buyers already use, then connect knowledge, routing, and handoff once.
A channel is where the conversation happens: a phone line, your website, WhatsApp, Instagram, Telegram, Slack, SMS or email. Botcadence trains one agent and deploys it to any of them, so the knowledge, routing and handoff rules stay the same wherever a customer writes or calls.
Start with the channel where you miss the most conversations. For local service businesses that is usually the phone. For ecommerce and SaaS it is website chat and email. For retail, real estate and education in markets where customers message first, it is WhatsApp or Instagram.
Setup effort differs by channel. Website chat is a one-line embed and goes live in about five minutes. WhatsApp needs Meta business verification, typically 24 to 48 hours. Voice lines are connected through your telephony provider and set up by the Botcadence team in about five business days.
Explore Channels
Book a short demo and we will map one website, WhatsApp, or voice workflow to Botcadence with clear handoffs.
Common Questions
Start where customers already contact you most, website chat for site traffic, WhatsApp for messaging-heavy markets, or voice for phone-first support and sales. Expand once one channel has a measurable workflow.
Yes. You can share knowledge, qualification rules, and handoff policy across channels so a customer can move from web chat to WhatsApp or voice without repeating context.
No. Channels are where the agent deploys. Products are what you configure (voice, chat, WhatsApp suite), and use cases are the jobs those agents perform such as support, qualification, or booking.
Book a free demo and our team will recommend the best channel strategy for your business, configure a working AI agent, and get you live fast.
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