Intent Recognition
"The process of identifying the underlying goal or purpose behind a user's query."
What is Intent Recognition?
The process of identifying the underlying goal or purpose behind a user's query. Botcadence teams apply this in production with Chat Agents.
Deep Dive
Modern intent recognition goes beyond simple keywords. It uses LLMs to understand what a user really wants, whether they are looking for support, trying to book an appointment, or asking about pricing, even if they use slang or indirect language. Platform teams wire Intent Recognition into one workflow with clear acceptance criteria before expanding coverage. See Chat Agents.
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Common Questions