NLU (Natural Language Understanding)
"The component of AI that focuses on reading comprehension and interpreting human intent."
What is NLU (Natural Language Understanding)?
The component of AI that focuses on reading comprehension and interpreting human intent. Botcadence teams apply this in production with Chat Agents.
Deep Dive
NLU is what allows an AI to understand that 'I want to cancel my order' and 'Can you stop my shipment?' mean the same thing. It handles the nuances of human language like synonyms, typos, and indirect phrasing. Compliance-minded operators record what NLU (Natural Language Understanding) may say, which systems it may update, and when a person must take over. See Chat Agents.
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Common Questions