AI Chat Agents for website answers, lead capture, and support
Train one agent on PDFs, documents and your website, then deploy it to every chat channel with shared knowledge, one inbox and the same handoff rules. Paid plans start at $39 a month.
Start with one workflow, use your approved content, and keep a human in control of exceptions.
Updated
5 min
Website go-live
$0
Free plan, no card
50+
Languages
9
Chat channels
What are chat agents?
AI chat agents are conversational assistants that answer questions from your own documents on your website and messaging channels, capture and qualify leads, book next steps and hand off to a person with the transcript. Botcadence chat agents run on the website chatbot, WhatsApp, Instagram, Telegram, Slack, SMS and email; the Free plan covers website chat and WhatsApp with 100 AI replies a month.
The Problem
Why chat still under-delivers
Chat Agents turn digital conversations into structured outcomes: answers, qualified leads, and clean human handoffs.
Visitors bounce without answers
Pricing and product questions go unanswered outside business hours.
Agents drown in repetitive tickets
The same FAQs fill queues while complex work waits.
Leads arrive incomplete
Forms collect emails without budget, timeline, or use-case context.
Chat tools are disconnected
Conversations never write clean next steps into CRM or helpdesk.
Product capabilities
Turn chats into answers, leads, and actions
Helpful digital support
Answer common questions with context instead of sending customers through a maze of pages.
Lead and support workflows
Collect the details needed for qualification, routing, or scheduling.
Human handoff
Escalate with conversation history when a person should take over.
Proactive or inbound modes
Wait for the customer to start, or respond to a clear on-site signal.
Conversation analytics
See deflection, lead quality, and escalation reasons in one place.
How it works
From the first message to the right owner
Select the chat job
Choose inbound support or proactive assistance with a clear conversion or deflection goal.
Train and connect
Upload docs, set qualification fields, and connect CRM or helpdesk tools.
Set escalation rules
Define what AI resolves and when humans join with full transcript context.
Measure helpful outcomes
Review resolved chats, handoffs, and captured leads to improve prompts and routing.
See Chat Agents in a live workflow
Book a demo to map one website or messaging conversation to Botcadence: answers, qualification, and human handoff.
Example workflow
Website visitor converts from pricing chat to booked demo
Chat Agents answer enterprise pricing questions after hours, qualify the account, and book a demo for the morning sales team.
Trigger
Visitor opens chat on pricing
A returning prospect asks whether annual plans include onboarding support at 11 PM.
AI action
Agent answers from docs and qualifies
Botcadence cites approved pricing FAQs, asks team size and timeline, and offers demo slots.
System update
CRM lead created with page context
The conversation, intent tag, and booking land in CRM before sales starts the day.
Business outcome
Pipeline without live chat staffing overnight
Sales begins with a qualified demo and full chat history instead of a bare form fill.
Trigger
Visitor opens chat on pricing
A returning prospect asks whether annual plans include onboarding support at 11 PM.
AI action
Agent answers from docs and qualifies
Botcadence cites approved pricing FAQs, asks team size and timeline, and offers demo slots.
System update
CRM lead created with page context
The conversation, intent tag, and booking land in CRM before sales starts the day.
Business outcome
Pipeline without live chat staffing overnight
Sales begins with a qualified demo and full chat history instead of a bare form fill.
The Transformation
Before vs after Botcadence Chat Agents
Compare passive website and messaging experiences with chat agents that answer, qualify, and route in real time.
| Capability | Without AI | With Botcadence |
|---|---|---|
| Response time | Minutes to hours | Seconds with grounded AI replies |
| Lead quality | Email-only forms | Conversational qualification fields |
| Support load | Every FAQ becomes a ticket | Routine chats deflect automatically |
| Handoff | Copy-paste into helpdesk | Transcript and fields sync on escalate |
| Coverage | Staffed chat hours only | 24/7 digital presence |
Lead scoring
Conversational AI lead scoring
The agent asks the questions an SDR would ask, in the flow of the conversation rather than as a form: what the visitor is trying to do, company size or job type, timing, budget band and the current tool. It scores the answers against the fit and intent rules you write, tags the conversation, and routes a hot lead to a person or books a meeting while the visitor is still on the page. Cold leads get the information they asked for and a follow-up on the channel they came from. The score and every captured field land in HubSpot, Salesforce or your CRM through the lead scoring feature. The lead qualification guide has the rubric to start from.
Handoff
Intelligent agent handoff to your team
When a rule fires, such as a refund request, an angry message, a VIP account or a plain "can I talk to someone", the conversation moves to your shared inbox with the full transcript, the captured fields and the reason for the handoff. The person picks up mid-conversation; the customer never repeats themselves. If nobody is online, the agent takes a message, sets the expectation and the thread stays open. Handoff rules are yours to write and change without engineering. The human handoff feature page and the AI-to-human handoff design guide cover the patterns that work.
Who it is for
Choose the chat workflow that matches the moment
Growth teams
Qualify high-intent visitors before sales is online.
Common Questions
Questions teams ask before launching a Chat Agent
The chat agent asks qualifying questions in the conversation, scores the answers against your fit and intent rules, tags the lead and routes hot leads to a person or a booked meeting while the visitor is still on the page. The score and fields go to your CRM.
A rule you set moves the conversation to your shared inbox with the transcript, captured fields and the handoff reason, so the person continues mid-conversation. If nobody is online the agent takes a message and the thread stays open.
Botcadence Chat Agents are grounded in your approved content and connected to workflows (qualification, booking, and human handoff), not just scripted button trees.
Yes. Start on website chat, then expand to connected messaging surfaces your customers already use while keeping shared knowledge and escalation rules.
Inbound waits for the customer to open chat. Proactive responds to a clear on-site or opted-in signal. Neither is a substitute for permission-based WhatsApp campaigns.
When confidence, policy, or customer request requires a person, the suite routes the thread with full history and collected fields to your queue.
They should answer from approved sources, refuse unknown topics, and escalate instead of guessing on pricing, legal, or clinical questions.
Turn one high-intent chat into a useful next step
Bring a website or messaging workflow to a guided demo and see where grounded answers, qualification, and human handoff fit.
- One workflow to start
- Approved content
- Human handoff when needed