WhatsApp Business Suite for campaigns, support, and AI replies
Connect a new number, keep the WhatsApp Business app on the same number or migrate from another provider. Meta verification usually takes 24 to 48 hours, after which templates, campaigns and AI replies run from one dashboard.
Start with one workflow, use your approved content, and keep a human in control of exceptions.
Updated
24-48h
Meta verification
$0
WhatsApp on the Free plan
30k-500k
Broadcasts a month by plan
Voice
WhatsApp calls supported
What is the WhatsApp Business Suite?
The WhatsApp Business Suite is Botcadence's product for the official WhatsApp Business API on the WhatsApp chatbot channel: approved message templates, broadcasts, automation flows, AI agent replies and WhatsApp voice calls in one consent-aware workflow. WhatsApp chat is included on the Free plan; broadcast volume scales from 30,000 a month on Starter ($39) to 500,000 on Business ($199).
The Problem
Why WhatsApp ops break without a suite
WhatsApp Business Suite separates campaigns from support while keeping templates, automation, and AI under one operating model.
Campaigns and support collide
Broadcast tools and inbox tools fight over the same WhatsApp number.
Template and consent chaos
Teams send without clear categories, audiences, or reply plans.
Replies go unanswered
Campaign responses pile up without AI or human routing.
Automation is brittle
Reminders and status updates need manual babysitting.
Product capabilities
Run WhatsApp with campaign control and human replies
Campaign-ready messaging
Organize approved templates and audience workflows for permission-based campaigns.
Two-way conversations
Handle replies and support questions without confusing campaigns with generic outbound chat.
Automated next steps
Trigger routing, qualification, reminders, or human handoff from conversation intent.
Grounded WhatsApp AI
Answer routine threads from approved knowledge with clear escalation rules.
Template library ops
Maintain reusable broadcasts with consent and reply readiness built in.
How it works
From approved send to managed conversation
Choose the WhatsApp job
Separate inbound support, campaigns, templates, automation, and AI agents by outcome.
Approve templates and rules
Configure Business API messaging, consent, and reply handling.
Connect knowledge and routing
Attach FAQs, CRM fields, and human queues for live exceptions.
Launch and review replies
Monitor delivery, responses, and handoffs to improve the next send.
See WhatsApp Business Suite live
Book a demo to map one campaign send and one inbound support thread to Botcadence on WhatsApp.
Example workflow
Campaign reply becomes a booked consultation on WhatsApp
WhatsApp Business Suite sends a consented campaign, answers the reply with grounded AI, and books a consultation without leaving WhatsApp.
Trigger
Customer replies to a campaign template
An opted-in contact answers a spring-offer broadcast asking whether weekend slots are open.
AI action
Suite agent continues the thread
Botcadence confirms eligibility from approved FAQs, collects preferred times, and offers calendar options.
System update
Booking and campaign attribution saved
CRM stores the appointment, campaign ID, and WhatsApp transcript for the local team.
Business outcome
Broadcasts convert into conversations
Marketing and support share one WhatsApp operating model instead of a send-only dead end.
Trigger
Customer replies to a campaign template
An opted-in contact answers a spring-offer broadcast asking whether weekend slots are open.
AI action
Suite agent continues the thread
Botcadence confirms eligibility from approved FAQs, collects preferred times, and offers calendar options.
System update
Booking and campaign attribution saved
CRM stores the appointment, campaign ID, and WhatsApp transcript for the local team.
Business outcome
Broadcasts convert into conversations
Marketing and support share one WhatsApp operating model instead of a send-only dead end.
The Transformation
Before vs after WhatsApp Business Suite
Compare fragmented WhatsApp tools with a suite that keeps campaigns, templates, automation, and AI on one playbook.
| Capability | Without AI | With Botcadence |
|---|---|---|
| Operating model | Separate broadcast and inbox tools | One suite for campaigns and conversations |
| Consent | Ad-hoc list uploads | Audience rules tied to message category |
| Reply handling | Send-only dead ends | AI or human paths for every response |
| Automation | Manual reminder lists | Triggered workflows with stop rules |
| AI coverage | Generic chatbot bolted on | Grounded agents with WhatsApp-aware handoffs |
Who it is for
Choose the WhatsApp workflow you need first
Common Questions
Questions teams ask before scaling WhatsApp
Inbound conversation handling, permission-based campaigns, template and broadcast ops, automation workflows, and grounded WhatsApp AI agents: kept distinct by job, not mashed into one blurry chatbot.
The suite is built for Business API workflows at team scale: shared knowledge, routing, campaigns, and automation that a single phone inbox cannot coordinate.
Yes, when configured carefully. Botcadence keeps send categories, consent, and reply routing explicit so marketing and support do not overwrite each other.
No. Many teams start with templates, campaigns, and inbound routing, then add AI agents once reply volume and knowledge quality justify it.
Use approved templates for business-initiated sends, honor opt-outs, and keep customer-started support in inbound conversation windows with clear escalation policies.
Build a WhatsApp workflow with a clear owner
Bring one campaign and one inbound conversation to a guided demo, then expand once consent, replies, and handoffs are working together.
- One workflow to start
- Approved content
- Human handoff when needed