24/7 Restoration Answering Service
2am water-loss calls can be worth thousands. Don’t let voicemail win. We triage emergencies, wake your on-call tech until they respond, and book contained-loss inspections into your calendar.
- Live in 5 days
- Keep your number
- Cancel anytime
Incoming call, 2:14 AM
You're paying for the calls. Voicemail is spending them.
$150-300
what you pay per lead on Google before the phone even rings
1st
the company that answers wins the loss. Homeowners with standing water don't leave voicemails
$4,000-50,000
the insurance-funded job on the other end of every missed emergency call
Nights, weekends, storm surges, and every time your crew is on a job, that's when the biggest losses call. Miss three a month and you've paid for a national call center that you don't have.
Illustrative economics only. Lead cost and job value vary by market, insurer program, service mix, and loss scope.
THE COST OF A MISSED RING
Four ways voicemail spends the job
The 2am call hits voicemail while water is still running
Homeowners with standing water may call the next company on the list rather than leave a voicemail.
Storm night: a hold queue can cost first position
Per-minute answering services can slow down in surges. A faster pickup target can improve the chance of reaching the caller first.
An adjuster or TPA calls after hours and hears a recording
Partner relationships feed you. A voicemail after hours can create room for another provider to respond first.
You already paid to generate the Google lead
Then the phone goes to a recording. The ad spend is gone. The opportunity may never start.
What happens when a homeowner calls at 2:14 AM
Answered in 2 rings
"Thank you for calling [Your Company], this is the 24-hour response line." Calm, professional, in your company's name. Every caller, every time, even 15 at once during a freeze.
Incoming call, 2:14 AM
Safety first, then intake
If anyone is unsafe, the caller is told to hang up and dial 911 first. Then: is it active? Water, fire, sewage? Address, callback number, insurance carrier, claim status, captured in order. No drying advice. No unapproved prices.
Sent to on-call tech
EMERGENCY LEAD. Water loss, ACTIVE. 1824 Oakwood Dr. Insurance on file. Recording: link. Reply OK.
Acknowledged by Mike, 2:17 AM
Response time: 3 minutes
Your tech is woken up, and kept awake
Instant text with the full summary and recording. Then we call them. No response in 3 minutes? We call your backup. We don't stop until a human says "got it." Contained losses book straight into your calendar instead.
Google Calendar
Tuesday, 18
Inspection at 8:30 AM
1824 Oakwood Dr
On-call tech, 3 min
Built for restoration. Not adapted to it.
Emergency triage
Separates an active water loss from a next-day estimate in the first half minute. Emergencies wake your crew. Contained losses book an inspection.
Relentless escalation
Texts, calls, backup contacts, repeat, until someone on your team acknowledges. The ladder keeps going until a human replies, not until a single text is sent.
Insurance-ready call logs
Timestamped first response, recorded triage, documented loss details on every call. Attach it to the claim file. Adjusters notice.
Adjuster and agent partner calls
Known adjuster and agent numbers can be flagged in your approved script, summarized, and routed with an instant text so referral calls do not sit in voicemail.
Booked inspections, not messages
Contained losses get offered your next real slot and land on your Google Calendar with every detail in the event. You wake up to appointments.
English and Spanish
Answers in the caller's language. Spanish-speaking homeowners get the same intake path, not a voicemail in English.
THE MORNING AFTER
You wake up to appointments, not voicemails
Contained losses can land on your Google Calendar. Active losses go to your on-call tech until someone replies. Every call can include a timestamped log and recording when recording is on.
Google Calendar
Inspection bookings
Tuesday, 18
8:30 AM
Water-loss inspection
412 Maple St
Jordan, on-call
10:00 AM
Contained-loss inspection
88 Cedar Ave
Alex, restoration
Illustrative bookings; actual slots follow your calendar rules.
Hear it on a live line. It takes about a minute.
+1 (469) 218-6470Call the demo. Describe a burst pipe. Hear how your callers would be handled.
When the freeze hits and 40 calls come in one night, that's the night you keep them all.
Per-minute answering services drown in storm surges: hold queues, dropped calls, and a bill that punishes you for demand. Botcadence answers every call simultaneously. The 1st and the 40th get the same 2-ring pickup.
THE STORM PROMISE
When Botcadence declares a storm event, call overage is waived. Unlimited calls. When it matters most, the bill is the last thing you'll think about.
What answers your phone tonight?
Answers at 2am
- Voicemail
- Answering service
- hold queues
- Botcadence
- in 2 rings
Knows water from fire from sewage
- Voicemail
- Answering service
- takes a message
- Botcadence
- full triage
Wakes your tech until they respond
- Voicemail
- Answering service
- one text, done
- Botcadence
- relentless escalation
Books inspections into your calendar
- Voicemail
- Answering service
- Botcadence
Handles 15 simultaneous storm calls
- Voicemail
- Answering service
- Botcadence
- unlimited
Insurance-ready response log
- Voicemail
- Answering service
- Botcadence
- every call
Speaks Spanish
- Voicemail
- Answering service
- sometimes
- Botcadence
- automatically
Monthly cost
- Voicemail
- $0 (and the jobs it costs you)
- Answering service
- $200-800, per minute
- Botcadence
- $399 flat
WHO THIS IS FOR
Built for independent restoration companies
If a shared franchise call center is out of reach, this is the 24/7 answer desk that greets callers in your company's name.
Independent water, fire, and mold shops
You live on emergency calls. Missing even a few can make a dedicated answer desk worth evaluating.
After-hours and overflow forwarding
Keep your number. Forward nights, weekends, or after 3 rings. You can change that anytime.
English + Spanish coverage
English + Spanish call answering helps callers who prefer Spanish reach a clearer intake path.
Partner-fed shops
Known adjuster and agent numbers can be flagged in your script. The relationship does not sit on hold or in voicemail.
This is for independent water, fire, and mold shops that want a 2-ring pickup target. It is not a shared desk for a national franchise network.
DONE FOR YOU
Live in 5 business days. No number change.
Day 1
We set up your line
Services, service area, on-call chain, and calendar, built in your company's name.
Day 3
You test-call it
Describe a burst pipe. Approve the triage, the escalation path, and the booking slots.
Day 5
Forward and go live
After hours, overflow, or 24/7. Your choice. No number change.
One plan. Priced against one saved job.
Restoration 24/7 Answer Desk
$399/month. No contracts, cancel anytime
- 150 answered calls / month ($2 per additional answered call)
- Spam, robocalls & hang-ups: never billed
- Emergency triage + relentless escalation (escalation calls always free)
- Inspections booked into your Google Calendar
- Insurance-ready logs & recordings on every call
- English + Spanish, 24/7/365
- Storm surges: unlimited simultaneous calls, overage waived when Botcadence declares a storm event
- Done-for-you setup in 5 business days
Founding offer. First 5 companies: pilot your first 30 days for $199, keep $349/mo for year one, setup fee ($499) waived.
What is a 24/7 answering service for restoration companies?
Botcadence's Restoration 24/7 Answer Desk answers water, fire, and mold calls in 2 rings, 24/7. If anyone is unsafe, callers are told to hang up and dial 911 first. It then captures address, callback, and insurance details, wakes the on-call tech until someone acknowledges, and books contained-loss inspections into Google Calendar. The plan is $399/month for 150 answered calls, then $2 per additional answered call, with done-for-you setup in 5 business days.
COMMON QUESTIONS
Restoration answering service FAQs
Tonight a ceiling will fail somewhere in your market. Be the shop that answers.
Founding pricing ends after the first 5 companies.