Contextual Awareness
"The ability of an AI to remember previous parts of a conversation to provide relevant future responses."
What is Contextual Awareness?
The ability of an AI to remember previous parts of a conversation to provide relevant future responses. Botcadence teams apply this in production with Chat Agents.
Deep Dive
Contextual Awareness is what prevents an AI from asking for a user's name twice. It allows for Multi-turn Dialogue where the AI understands that 'it' refers to the property discussed two minutes ago. Compliance-minded operators record what Contextual Awareness may say, which systems it may update, and when a person must take over. Expire stale context so agents do not reuse outdated facts. See Chat Agents.
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Common Questions