Conversational Support
"A modern support model that focuses on building relationships through natural, ongoing dialogue rather than static tickets."
What is Conversational Support?
A modern support model that focuses on building relationships through natural, ongoing dialogue rather than static tickets. Botcadence teams apply this in production with Chat Agents.
Deep Dive
Conversational Support moves away from legacy ticketing systems. Using Omnichannel tools, Botcadence allows customers to start a conversation on your website and continue it on WhatsApp without losing context. Support leaders use Conversational Support to contain repetitive contacts, keep humans for edge cases, and audit answers against the approved knowledge base. See Customer support chatbot.
Related Technology
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Common Questions