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Botcadence
For dental practices

Dental AI Receptionist Pricing for Practices With a Busy Front Desk

A busy front desk should not turn a ready-to-book patient into voicemail. Dental AI receptionist pricing is one flat fee: $249 a month for an AI receptionist that answers new-patient calls, appointment requests, office hours, and accepted insurance questions on your existing number. Web chat and SMS are included, and anything clinical or account-specific goes to your team.

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  • Inbound calls first
  • Channel-specific routing
  • Human handoff when needed

Pricing and scope updated

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Dental practice reception

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Why this matters now

The front desk has two customers at once: the person at the counter and the person calling.

When reception is helping a patient in the practice, the person on the phone still needs a calm, accurate administrative next step. A well-bounded workflow protects that first impression without asking software to make clinical decisions.

The practical starting point

Use it for approved administrative information, appointment intent, location routing, and staff handoff.

Pricing and limits

$249 a month for administrative front-desk coverage

The plan covers overflow and after-hours administrative calls. Because Botcadence does not offer HIPAA compliance, the workflow should collect contact details and appointment preferences, not medical history.

  • 1,500 voice minutes plus web chat and SMS
  • New-patient requests captured for your scheduler
  • Hours, location, and accepted insurance answered directly
  • Not HIPAA compliant: design the workflow to avoid PHI

Where first response breaks

Why do dental practices miss new-patient calls?

The front desk is busy when the phone rings

Patients can reach voicemail while staff are helping people in the practice.

Appointment intent arrives without context

Teams need basic information before they can offer the right scheduling path.

Patients ask in more than one channel

Calls, website enquiries, and messages need a consistent non-clinical first response.

How do you set up an AI receptionist for a dental office?

1

Approve the practice information

Set the non-clinical questions, services, locations, and staff handoff rules the assistant may use.

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Dental practice reception

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2

Choose the patient channels

Use inbound calls as the primary reception channel, then connect web chat or WhatsApp where appropriate.

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Reception request captured00:12

Caller

I am a new patient and need an appointment.

Agent

I can help with an appointment request. Which location works best?

Caller

The Oakwood location.

Agent

What days or times are usually easiest for you?

3

Route sensitive questions to staff

Configure clear handoffs for clinical, urgent, billing, or account-specific matters.

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Calendar

Tuesday, 18

SMTWTFS
16171819202122
8:00 AM

New patient request

Oakwood location

Front desk

10:00 AM

Which patient channels does the receptionist answer?

Inbound voice reception

Handle routine first-contact questions and collect approved appointment-request details before staff step in.

Website chat and WhatsApp

Offer a low-friction way for patients to ask administrative questions or start an appointment request.

Requested follow-up

Support approved follow-up workflows for patients who have asked to be contacted, subject to your policies.

High-intent workflows

Which front-desk calls can an AI receptionist handle?

New-patient appointment requests

Capture the approved administrative details that help the front desk choose the next scheduling action.

A better-prepared front-desk handoff

Existing-patient routing

Guide administrative questions to the right location, desk, or process without exposing unnecessary details.

Clearer patient direction

Website conversion

Give prospective patients an approved way to ask basic practice questions before they abandon a form.

More conversational appointment intent

After-hours administrative coverage

Let callers start an appropriate request when the practice is closed, with staff review built in.

A professional next step after hours

Channel playbook

What does a new-patient call look like with an AI receptionist?

Inbound voice

New-patient requests

Capture service, location, and preferred times without providing clinical advice.

Website chat

Before the call

Answer approved administrative questions while a prospective patient is comparing practices.

WhatsApp

Message-based requests

Offer an administrative path where messaging is already an approved practice channel.

Approved outbound

Patient-requested follow-up

Support requested callbacks within the practice's consent and privacy policies.

Who this is built for

Who in the practice works with the AI receptionist?

Busy front desks

Practices where staff cannot answer every call while serving patients in person.

Multi-location groups

Teams that need to direct administrative requests by location, service, or scheduling path.

Growing practices

Practices that want a consistent first response without blurring clinical boundaries.

Not for clinical advice, emergency care instructions, diagnosis, treatment suitability, or patient-specific financial decisions.

Before you buy

What do practice managers ask about dental AI receptionist pricing?

Can it answer clinical questions?
No. It routes clinical, urgent, and treatment-specific questions to qualified staff.
What information should it collect?
Only the minimum administrative details your team needs for the approved next step.
Does this replace front-desk staff?
No. It gives staff a more organized starting point for the conversations that need them.

How should a dental practice start with an AI receptionist?

1

Define boundaries

Approve administrative answers and identify questions that always require staff.

2

Configure appointment paths

Route by service, location, and the scheduling process your practice uses.

3

Review conversations

Refine the language and handoffs with the people who actually run reception.

Is an AI receptionist cheaper than hiring a front-desk coordinator?

The two are priced on different models. A front-desk coordinator is a salaried hire paid for scheduled hours, while the AI receptionist is $249 a month for 1,500 voice minutes and answers 24/7. Most practices use it for overflow and after-hours calls, not as a replacement for a coordinator.

Compare them by coverage rather than by headline cost. A coordinator handles insurance verification, treatment-plan conversations, and patients at the counter, which software should not do. The receptionist covers the calls that ring out while the coordinator is busy, plus evenings and weekends.

At an average three-minute call, 1,500 minutes is about 500 calls a month, roughly 50 cents per call. If you need more, 200-minute packs extend the plan without changing it.

OptionPricing modelHours coveredWhat it should handle
Front-desk coordinatorSalaried or hourly hire, plus payroll costsScheduled office hoursCheck-in, insurance, treatment plans, billing
Botcadence AI receptionist$249 a month for 1,500 voice minutes24/7, including overflowHours, location, new-patient requests, routing
Coordinator plus AI receptionistSalary plus $249 a month24/7, with staff in hoursStaff handle care; the AI takes the overflow

Is a dental AI receptionist HIPAA compliant?

No. Botcadence is not HIPAA compliant and does not sign Business Associate Agreements, so the receptionist should handle only administrative calls. In practice that means 4 kinds of detail at most: name, contact number, reason for the visit in general terms, and preferred appointment times.

Design the script so it never asks about symptoms, medications, treatment history, or insurance member IDs. If a caller starts describing a clinical problem, the receptionist should take a callback request and pass it to staff rather than record the details.

This is the same rule we apply to med spas: the AI books the conversation, and clinical information stays inside the systems your practice already uses for it.

How do appointment requests reach your practice software?

Requests reach your systems in 3 ways: a connected Google Calendar for new-patient slots, a webhook to any system that accepts one, or a Zapier workflow. If your practice software accepts webhooks or Zapier, the request can arrive there; otherwise it goes to the front desk by SMS or email.

Each request carries the patient's name, phone number, general reason for the visit, and preferred times, so the coordinator can confirm the booking in the practice system without calling back to ask basics.

Start with the simplest path. Many practices route requests to a shared front-desk inbox for the first month, then add a webhook once they know which fields they actually use.

In short

How much does a dental AI receptionist cost?

Botcadence's Voice AI plan is $249 a month with 1,500 voice minutes, web chat, WhatsApp, SMS, and five team seats. A new-patient or scheduling call usually takes two to four minutes, so a single practice typically answers several hundred calls a month on the base plan. The receptionist handles administrative questions and appointment requests; it gives no clinical advice. Botcadence is not HIPAA compliant, so keep treatment and medical history details out of the workflow.

Common questions

Dental AI receptionist pricing FAQs

The Voice AI plan is $249 a month with 1,500 voice minutes, chat, and SMS. Practices that need more minutes add 200-minute packs; there is no per-call charge.

No. Botcadence does not offer HIPAA compliance or sign BAAs, so use the receptionist for administrative calls and keep treatment, insurance member IDs, and medical history out of the conversation.

Not directly today. It captures the patient's name, contact, and preferred times and sends the request to your front desk, or books into a connected calendar if you use one for new-patient slots.

The receptionist follows the after-hours instruction you approve, such as the on-call number or emergency guidance, and flags the call for staff first thing. It does not assess symptoms.

Yes. It answers patients in several languages, including Spanish, and passes the request to your front desk with the language noted.

About 500 calls at an average of three minutes each. Practices with heavier phone traffic add 200-minute packs in the busy months.

Yes. SMS, web chat, and WhatsApp are part of the same plan, and a text request reaches your front desk in the same format as a phone request.

Give your front desk a consistent first line

Start with approved administrative questions and the channels your patients already use.

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Start with one channel and one high-intent workflow. Need a hand? Talk to our team.

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