API (Application Programming Interface)
"A set of rules and protocols that allow different software applications to communicate and share data with each other."
What is API (Application Programming Interface)?
A set of rules and protocols that allow different software applications to communicate and share data with each other. Botcadence teams apply this in production with Chat Agents.
Deep Dive
Botcadence uses APIs to connect the 'brain' of the AI (the LLM) to its 'voice' (TTS) and its 'tools' (your CRM or database). This modularity allows us to always use the best-in-class technology for each component. Buyers should ask how API (Application Programming Interface) is monitored, latency, accuracy, escalation rate, before treating it as a solved capability. See Chat Agents.
Related Technology
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