Automated Triage
"The use of AI to evaluate and prioritize customer or patient needs based on the urgency of their request."
What is Automated Triage?
The use of AI to evaluate and prioritize customer or patient needs based on the urgency of their request. Botcadence teams apply this in production with Chat Agents.
Deep Dive
In Healthcare, Automated Triage allows an AI agent to identify emergency calls vs. routine inquiries. The AI can then route critical cases to a human professional while handling appointment bookings autonomously. Compliance-minded operators record what Automated Triage may say, which systems it may update, and when a person must take over. Route by intent confidence, not keyword-only rules.
Related Technology
Leverage Automated Triage
Ready to integrate Automated Triage technology into your business workflow? Our AI agents come pre-configured with industry-leading standards.
Get Started FreeSetup in 5 minutes
Common Questions