Knowledge Base
"A centralized repository of information that an AI agent uses as its 'source of truth' to answer questions."
What is Knowledge Base?
A centralized repository of information that an AI agent uses as its 'source of truth' to answer questions. Botcadence teams apply this in production with Chat Agents.
Deep Dive
Your knowledge base can include website URLs, PDF manuals, internal docs, or even YouTube transcripts. Using RAG, the AI agent 'reads' this information to provide accurate answers without making things up. Support leaders use Knowledge Base to contain repetitive contacts, keep humans for edge cases, and audit answers against the approved knowledge base. See Chat Agents. Retire stale articles when chat answers cite outdated sources in sampling reviews.
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Common Questions