Chatbot Deflection
"The successful resolution of a customer issue by an AI without the need for a human agent."
What is Chatbot Deflection?
The successful resolution of a customer issue by an AI without the need for a human agent. Botcadence teams apply this in production with Chat Agents.
Deep Dive
Chatbot Deflection is a primary goal of Inbound Support AI. It reduces the load on your human team and provides customers with instant solutions to their problems. Support leaders use Chatbot Deflection to contain repetitive contacts, keep humans for edge cases, and audit answers against the approved knowledge base. Separate contained contacts from unresolved escalations in reports. See Ticket deflection chatbot.
Related Technology
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Common Questions