AI agents that book new patients and run recall for dental practices
Botcadence answers the practice phone when the front desk is busy or closed, then texts and website chat, with WhatsApp for patients who prefer it. It books new-patient exams, reminds patients who are due for a cleaning, answers insurance questions from your FAQ and sends after-hours emergencies to the on-call dentist.
Voice AI plan: $299 a month with 1,500 minutes, then $35 per 200 extra minutes. Chat plans from $39 a month.
Updated
What can an AI agent do for a dental practice?
A dental practice uses Botcadence to answer the phone when the front desk can't, then texts and website chat. The agent books new-patient exams and cleanings, calls or texts patients who are due for recall and agreed to hear from you, tells callers which insurance plans you accept and sends after-hours emergencies to the on-call dentist. With NexHealth connected, bookings sync with Dentrix, Eaglesoft, Open Dental and other practice systems. Clinical questions stay with your team. Monthly costs are on dental AI receptionist pricing.
Who it is for
Which dental practices is it built for?
What you can automate
What does it take off the front desk?
New-patient calls
Answers when the front desk is on another line, at lunch or after close, and books the new-patient exam instead of taking a voicemail.
Booking through NexHealth
With NexHealth connected, appointments sync with Dentrix, Eaglesoft, Open Dental and other practice systems. Without it, the agent sends a booking request for staff to confirm.
Recall and hygiene reminders
Calls or texts patients who are due for a cleaning and agreed to hear from you, offers open hygiene times and stops when a patient opts out.
Insurance questions from your FAQ
Tells callers which PPO plans you are in network with and how out-of-network visits work. It never asks for member IDs or checks eligibility.
After-hours emergencies
Calls you define as urgent, such as a knocked-out tooth or swelling, go to the on-call dentist with the callback number. Anyone with trouble breathing is told to call 911 first.
Texts, website chat and WhatsApp
Patients who text the office number or use website chat get the same answers and booking path. WhatsApp is there for patients who prefer it.
How it works
How does it work, from setup to a booked appointment?
Forward the line
Send calls to the agent after hours, at lunch or when the phones back up. You keep your number, and the voice line goes live in about 5 business days.
Ask only what booking needs
The agent asks for a name, a callback number, the visit type and preferred times. It doesn't ask about symptoms, treatment history or insurance member IDs.
Book or request the visit
With NexHealth connected, the appointment goes into your practice system and shows as pending until NexHealth confirms it. Without it, the front desk gets a request to confirm.
Staff take the rest
Emergencies go to the on-call dentist. Billing and clinical questions become a callback for the right person, with the call summary attached.
Live demo line
Hear a Botcadence voice agent handle a real call
Call the live demo line and ask for a booking, a price or a person. The agent answers the way it would on your number; a human takes over when you ask.
Standard call charges apply. The demo agent is configured for a general service business; yours is trained on your own content.
Hear the agent book a new-patient exam
Book a demo and we'll map your new-patient calls, recall list and on-call rules onto Botcadence, with NexHealth if you use it.
Common Questions
What do dentists and office managers ask first?
Yes, through NexHealth. The agent books the appointment in NexHealth, and NexHealth syncs it with Dentrix, Eaglesoft, Open Dental and the other practice systems it supports; the booking shows as pending until NexHealth confirms it. Practices without NexHealth get a booking request with the patient's name, callback number and preferred times, and staff confirm it in the schedule.
No to both. Botcadence doesn't sign BAAs today, so check with your compliance advisor before connecting patient records. That includes turning on NexHealth booking. Until you have an answer, keep the agent to booking requests, office questions, callbacks and routing, and leave symptoms, treatment history and insurance member IDs out of it. Our HIPAA and voice AI scheduling checklist lists what to ask any vendor.
Export the patients who are past due and agreed to calls or texts from your practice. The agent contacts each one inside the hours you set, offers open hygiene times and books the one the patient picks. Unanswered calls get a text, and anyone who opts out comes off the list. AI recall calls for dental practices shows a full campaign.
Your on-call dentist. You decide what counts as urgent, such as a knocked-out tooth, swelling or a broken tooth with pain, and the agent sends those callers to the on-call number with their name and callback already taken. Anyone who reports trouble breathing or swallowing is told to call 911 first. The agent doesn't assess symptoms or suggest treatment.
From your list, yes: which PPO plans you are in network with, whether you see out-of-network patients and when payment is due. It doesn't take member IDs, check eligibility or estimate what a plan will pay. Those questions go to your insurance coordinator as a callback.
Start from the calls you want covered: after hours, lunch and overflow. A practice that sends the agent 300 calls a month at about 3 minutes each uses 900 minutes, inside the 1,500 minutes on Botcadence's Voice AI plan at $299 a month, and recall calls draw from the same minutes. Dental AI receptionist pricing has the full breakdown.
Product and channel paths
How does it work on WhatsApp, website chat and recall calls?
Start with the calls your front desk misses
Most practices start with after-hours and lunch-hour calls, then add recall reminders and website chat once bookings look right. Voice lines go live in about 5 business days.
- Reader-first workflows
- Human handoff when needed
- Grounded in your content