NexHealth Integration: patients found, appointments booked, on the call
Let a dental practice's AI receptionist look up or create patients and book appointments through NexHealth, which syncs with the practice management system. Connect with practice credentials in the Botcadence dashboard, map the fields you care about, and every qualifying conversation on web chat, WhatsApp, Instagram or the phone lands in NexHealth with the transcript.
What is the NexHealth Integration integration?
The Botcadence NexHealth integration connects a dental practice location so the AI receptionist can find an existing patient, create a new one and book an appointment during a call or chat; NexHealth syncs the booking to the practice management system, and the appointment stays pending until NexHealth confirms insertion. See the dental answering service and voice agents.
Key Benefits
What the NexHealth connector does
Patient lookup and creation
The agent finds the patient by name, phone or date of birth, or creates a new patient record for first-time callers.
Books into the real schedule
Appointments are created through NexHealth for the selected location, so the front desk sees them in the PMS.
Confirmed, not assumed
A booking is reported as pending until NexHealth confirms insertion; the caller is told exactly that.
Phone and chat
The same tools work on the practice phone line, website chat and WhatsApp.
How It Connects
How the NexHealth integration connects
Connect NexHealth
Enter the NexHealth practice subdomain and the location ID to use for appointments; Botcadence verifies the credential and the selected location.
Select the location
Choose the NexHealth location whose schedule the agent should use; multi-location practices connect each one.
Set booking rules
Define appointment types, durations, new-patient rules and the questions the agent asks before booking.
Test with a real call
Book a test appointment, confirm it appears in NexHealth and the PMS, then forward the practice line.
See a conversation land in NexHealth
Book a demo and we will connect a test NexHealth account, run one chat or call, and show the patient and appointment it creates.
Use Cases
Workflows teams run with NexHealth
After-hours booking
Patients who call at 7 pm book or reschedule instead of leaving a voicemail.
New-patient intake
First-time callers are created as patients with the details the practice needs before the visit.
Reminders and confirmations
Confirmation and reminder messages go out by SMS or WhatsApp after the booking is confirmed.
Data flow
What Botcadence writes to NexHealth
| Botcadence | NexHealth | When |
|---|---|---|
| Caller name, phone, date of birth | Patient lookup or new patient | During the call or chat |
| Appointment type, provider, time | Appointment at the selected location | During the call or chat |
| Booking status | Pending until NexHealth confirms insertion | After the request |
Plans
Plan availability
Available on Voice AI ($249), Business ($199) and Enterprise plans; chat-only booking on Growth ($79). See pricing.
Common Questions
NexHealth integration FAQ
Any PMS that NexHealth syncs with; the agent talks to NexHealth, and NexHealth writes to the practice system.
No. It books, reschedules and answers practice questions from approved content; clinical questions transfer to staff.
The appointment is reported as pending to the caller and flagged for the front desk; nothing is promised that NexHealth has not confirmed.
Voice AI, Business and Enterprise plans; chat-only booking works on Growth. See pricing.
Connect Botcadence to NexHealth
Start on the Free plan, connect NexHealth with practice credentials, and run one workflow before you expand.