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Botcadence
For med spas

Med Spa AI Receptionist Pricing for Consultation-Led Booking

A polished first response matters before a prospective client ever reaches your front desk. Med spa AI receptionist pricing starts at $249 a month for an AI receptionist that answers calls about injectables, laser, and skin treatments, explains your consultation process and published prices, and books consultations. Treatment suitability and anything medical stay with your providers.

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  • Inbound calls first
  • Channel-specific routing
  • Human handoff when needed

Pricing and scope updated

2:14 AM5G

Med spa consultation line

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Why this matters now

Premium client experience starts before the consultation, not after it.

Med spa clients often compare three or four clinics before booking, and many enquire in the evening after seeing a post or an ad. Whoever answers first and explains the consultation clearly usually wins the booking. A consultation lead may arrive while staff are with a client, after the desk is closed, or while someone is comparing several providers. The first response should feel considered without crossing into clinical or treatment advice.

The practical starting point

Keep the workflow administrative, approved, and explicit about when a qualified staff member takes over.

Pricing and limits

$249 a month to book more consultations

Med spa revenue starts with a consultation. The plan answers every enquiry and books it, while keeping clinical conversations with licensed staff. Most med spas begin by forwarding calls that ring out during treatments, then add evening coverage once they have reviewed a week of booked consultations.

  • 1,500 voice minutes for consultation and pricing calls
  • Consultations booked on your calendar with SMS confirmation
  • Published treatment prices and prep instructions answered
  • Not HIPAA compliant: no medical history collected

Where first response breaks

Why do med spas lose consultation bookings?

Consultation leads reach voicemail at busy times

Staff cannot always answer while serving clients, even when a prospect is ready to enquire.

Consultation requests arrive without useful context

Teams still need service interest, preferred timing, and a clear next step before scheduling.

Service questions need careful boundaries

A first response should use approved information and know when to involve a qualified person.

How do you set up an AI receptionist for a med spa?

1

Define approved boundaries

Load non-clinical service information and specify the questions that must be routed to a qualified team member.

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Med spa consultation line

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Answer
2

Capture consultation intent

Ask only the approved questions needed to guide a client toward consultation or staff follow-up.

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Consult request captured00:12

Caller

I would like to request a consultation.

Agent

I can help with that. Which service are you interested in learning about?

Caller

Skin treatments.

Agent

Do you have a preferred day or time to speak with the team?

3

Connect your preferred channels

Use calls, website chat, and WhatsApp where they support a consistent, staff-supervised experience.

2:14 AM5G

Calendar

Tuesday, 18

SMTWTFS
16171819202122
8:00 AM

Consultation request

Oakwood location

Client care team

10:00 AM

Which channels do med spa clients enquire on?

Inbound consultation enquiries

Answer routine non-clinical questions and capture approved consultation-request details.

Website chat and WhatsApp

Give clients a convenient way to ask administrative questions and request the next step.

Approved requested follow-up

Support approved callbacks or messages when a client has requested contact and your policies allow it.

High-intent workflows

Which med spa enquiries can an AI receptionist handle?

Consultation interest

Capture the approved service interest and preferred next step without assessing suitability.

A better consultation handoff

Service discovery

Answer approved non-clinical service and location questions while directing clinical questions to staff.

A more useful first response

After-hours client care

Let clients request contact or a consultation when the desk is closed.

A consistent brand experience

Returning-client administration

Route non-clinical scheduling and service questions to the appropriate team process.

Less front-desk context switching

Channel playbook

What does a consultation enquiry look like from first call to booking?

Inbound voice

Consultation interest

Capture approved service interest and consultation preference.

Website chat

Service discovery

Answer approved administrative questions while a prospect researches.

WhatsApp

Convenient first contact

Support administrative enquiries where messaging fits your practice.

Approved outbound

Requested callback

Follow up only within your consent and communications policy.

Who this is built for

Who at the med spa works with the AI receptionist?

Consultation-led practices

Teams where a new enquiry needs a polished bridge to client care or consultation.

Multi-service locations

Locations that need service-interest routing without having one generic answer for every question.

Client-care teams

Teams that want fewer unstructured messages and a clearer follow-up queue.

Not for medical advice, treatment suitability, expected outcomes, contraindications, or any promise that should come from qualified staff.

Before you buy

What do owners ask about med spa AI receptionist pricing?

Can it advise on treatments?
No. Treatment suitability, outcomes, and medical questions remain with qualified staff.
Does it make booking promises?
No. It guides a prospect to the appointment or staff process you approve.
How is privacy handled?
Your organization chooses the information allowed in the workflow and assesses its own requirements.

How should a med spa start with an AI receptionist?

1

Set safe content boundaries

Approve non-clinical content and staff escalation rules.

2

Map consultation intake

Collect only what client care needs for the next step.

3

Test client journeys

Review calls and messages before adding more channels.

How does an AI receptionist compare with a consultation coordinator?

A consultation coordinator is a salaried hire who works scheduled hours, while the AI receptionist is a flat $249 a month for 1,500 voice minutes and answers 24/7. Most med spas keep the coordinator for in-person consultations and use the AI for evening enquiries and calls that ring out during treatments.

The coordinator builds treatment plans with clients and handles follow-up after a consultation. The receptionist covers the first contact: published prices, what a consultation involves, how to prepare, and a booking on your calendar with an SMS confirmation.

At an average three-minute call, 1,500 minutes is about 500 calls a month, roughly 50 cents per call.

OptionPricing modelHours coveredWhat it should handle
Consultation coordinatorSalaried or hourly hireScheduled clinic hoursConsultations, treatment plans, client follow-up
Botcadence AI receptionist$249 a month for 1,500 voice minutes24/7, including eveningsPublished prices, prep questions, consult booking
Coordinator plus AI receptionistSalary plus $249 a month24/7, with staff in hoursStaff handle clients; the AI books new enquiries

What can the receptionist say about treatments, and what can it not?

It can repeat the 3 things you publish: treatment prices, what happens at a consultation, and preparation or aftercare instructions. It cannot say whether a treatment suits someone, predict results, discuss contraindications, or recommend dosing; those questions become a consultation booking.

Botcadence is not HIPAA compliant and does not sign BAAs, which is the same position we state for dental practices. The receptionist should collect a name, contact details, the treatment of interest, and preferred times, and nothing about medical history.

Write the boundary into the script in plain words, for example: for anything about whether a treatment is right for you, our provider will cover that at your consultation. Callers accept that answer when it comes with a booking.

How do you turn Instagram DM price questions into consultations?

Instagram direct messages are included in the plan, so a how-much-is-lip-filler DM gets your published price and a consultation link within the same conversation. Automated replies to post comments are not supported; the receptionist answers DMs only.

Give it the same answer your best coordinator would type: the starting price, what changes the final price, and that the provider confirms the plan at a consultation. Then offer two or three consultation times from your calendar.

Because chat replies come from the 600 AI replies included in the plan, busy weeks with many DMs do not affect your voice minutes.

In short

How much does an AI receptionist cost a med spa?

Botcadence's Voice AI plan is $249 a month for 1,500 voice minutes with web chat, WhatsApp, SMS, and five team seats. Consultation calls typically run three to five minutes, so a single med spa usually stays within the plan. The receptionist books consultations and answers published pricing and preparation questions. Botcadence is not HIPAA compliant, so it should not collect medical history; suitability and clinical questions go to your providers.

Common questions

Med spa AI receptionist pricing FAQs

The Voice AI plan is $249 a month with 1,500 voice minutes, chat, WhatsApp, and SMS. Extra minutes come in 200-minute packs, with no per-booking fee.

No. Suitability, contraindications, and dosing are for your licensed providers. The receptionist books a consultation and notes what the caller is interested in.

No. Botcadence does not offer HIPAA compliance, so configure the receptionist to collect only contact details, the treatment of interest, and preferred times.

No. Automated replies to Instagram post comments are not supported. It can answer Instagram direct messages and website chat with your published prices.

Yes. After it books a consultation on your calendar, the client receives an SMS confirmation with the time and any preparation instructions you have approved.

Yes. It speaks with clients in several languages, including Spanish, and notes the language on the consultation request.

Create a polished first response without crossing clinical boundaries

Use approved service content, clear handoffs, and the channels clients prefer.

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Start with one channel and one high-intent workflow. Need a hand? Talk to our team.

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