Automate Your Customer Inbox with an Intelligent Email AI Agent
Choose whether the AI answers every email, only during set hours, or never, and take over any thread from the Botcadence inbox. Routine questions get answered around the clock while people handle exceptions.
Gmail
And Google Workspace inboxes
3 modes
AI, human or scheduled
$99
Growth plan per month
24/7
Inbox triage
What is an Email AI Agent?
An AI email agent reads inbound support and sales email, triages it, sends grounded replies and escalates the rest to your team. Botcadence connects a Gmail or Google Workspace inbox through Google sign-in (OAuth), never stores mailbox passwords and is included from the Growth plan ($99 a month).
The Problem
Why Email Still Creates Backlogs
Use an AI email agent to answer routine threads while people handle exceptions.
Inboxes Drown in Repetitive Threads
Order status, password resets, and pricing questions consume agent hours every morning.
First Response Times Slip
Customers wait hours for answers your knowledge base already contains.
Quality Varies by Agent
Tone and accuracy depend on who picks up the ticket instead of shared grounding.
Sales Follow-Up Is Inconsistent
Inbound email leads sit untouched while teams chase louder channels.
Channel Features
Everything You Need to Win on Your Email Channel
From the moment an email lands to the reply going out, Botcadence handles routine threads and passes the rest to your team. No coding is required to connect a Gmail or Google Workspace inbox.
Reply Rules
Checks each new email against the reply rules you write, then answers it from your documents or leaves it for your team.
Grounded Replies
Writes complete replies from the email thread and the documents you upload.
AI, Human or Scheduled
Set the inbox to AI replies, human replies or AI only during set hours. Outside those hours, emails go to your team or get an offline auto-reply.
Smart Ticket Routing
Hand complex, billing or urgent emails to the teammates you choose. They get an email and in-app alert with the customer's message, and the full thread is in the Botcadence inbox.
Gmail Connection
Connects a Gmail or Google Workspace inbox through Google sign-in, and replies go out from that address. Conversations can also create tickets in Zendesk, Freshdesk or Intercom and records in HubSpot or Salesforce.
Every Thread on Record
Every email thread sits in the Botcadence inbox with its transcript, handoffs and the details the AI captured, ready to review.
Setup Guide
Configure Your Email AI Agent in 4 Steps
No custom coding, server setups, or complex scripting required. Connect your inbox, upload your help content, and launch your automated email assistant in minutes.
Link Your Inbox
Sign in with Google to connect a Gmail or Google Workspace inbox. Botcadence never sees or stores the mailbox password.
Import Your Knowledge Base
Upload internal manuals, product spec sheets, help articles, and policy documents so the AI answers from your own content.
Choose Who Replies
Pick AI replies, human replies or AI during set hours, and decide what happens to emails that arrive outside those hours.
Activate & Monitor
Turn the agent on, read its replies in the inbox and add documents wherever an answer falls short.
See the Email AI Agent in Action
Book a live demo and see how Botcadence answers your own customer support emails.
Example workflow
Support refund request resolved from inbox without agent delay
A customer emails asking about a delayed refund on their order. Botcadence reads the thread, looks up the order, replies with the refund timeline, and resolves the conversation in minutes.
Trigger
Customer emails support about a missing refund
A shopper replies to an order confirmation email asking why their return refund has not appeared after five business days and includes their order number.
AI action
Email agent looks up the order and replies
The Botcadence Email AI Agent reads the full thread, looks up the order in your Shopify store, and replies with the order's status and the processing timeline from your refund policy.
System update
Conversation resolved and kept on record
Botcadence marks the conversation as resolved and keeps the thread in the inbox. If the customer writes back or asks for a person, a teammate takes it over from there.
Business outcome
Faster inbox resolution and fewer repeat emails
The customer gets a clear answer within minutes instead of waiting a day for a human agent, reducing inbox backlog and improving post-purchase satisfaction scores.
Trigger
Customer emails support about a missing refund
A shopper replies to an order confirmation email asking why their return refund has not appeared after five business days and includes their order number.
AI action
Email agent looks up the order and replies
The Botcadence Email AI Agent reads the full thread, looks up the order in your Shopify store, and replies with the order's status and the processing timeline from your refund policy.
System update
Conversation resolved and kept on record
Botcadence marks the conversation as resolved and keeps the thread in the inbox. If the customer writes back or asks for a person, a teammate takes it over from there.
Business outcome
Faster inbox resolution and fewer repeat emails
The customer gets a clear answer within minutes instead of waiting a day for a human agent, reducing inbox backlog and improving post-purchase satisfaction scores.
The Transformation
Transforming Inbox Management with Email AI
See how automating your customer inbox compares to legacy, manual email support. By shifting to conversational AI, you shorten the queue, improve customer satisfaction, and lower operational overhead.
| Capability | Without AI | With Botcadence |
|---|---|---|
| Email Response Time | Hours, and longer over weekends | Usually within 15 minutes, 24/7 |
| Inbox Triage | Manual sorting, tagging, and routing | Answered or routed by the AI |
| Support Scaling Costs | Scale support team linearly as ticket volume grows | Routine email answered without adding headcount |
Industries
Email Automation Tailored to Your Industry
Whether you answer routine retail questions or qualify inbound leads for sales, the Botcadence Email AI Agent replies in the voice you set.
Common Questions
Email AI Agent FAQ
Yes, when the inbox is set to AI replies. You can also have the AI reply only during the hours you set, or send every email to your team instead, and a teammate can take over any thread from the Botcadence inbox and hand it back to the AI.
The agent answers from the documents, help articles and policy manuals you upload. Add a handoff step so emails your documents do not cover go to your team, and review replies in the Botcadence inbox.
Yes. A Gmail or Google Workspace inbox connects through Google sign-in (OAuth), so Botcadence never stores your email password. Data is encrypted with AES-256 at rest and TLS 1.2+ in transit, and we follow GDPR data-handling requirements.
Partly. When image reading is turned on for the inbox, the agent reads up to 4 image attachments per email, such as a photo of damage or a receipt, and uses that text in its reply. It does not read the text inside PDF, Word, TXT or CSV attachments; those files stay on the thread in the Botcadence inbox for your team.
Ready to Automate Your Inbox Support?
Empower your support team and slash response times. Deploy a Botcadence Email AI Agent to answer incoming email and resolve routine customer issues 24/7.
- Growth plan from $79 a month
- Connects in minutes
- Works with your existing tools