Nobody Answers Email Surveys. It's Time to Call Them With AI.
Email feedback forms get an abysmal 2% completion rate. Botcadence Customer Feedback Voice AI proactively calls your customers, asks open-ended questions, measures sentiment, and updates your CX dashboard with real human insights.
40%
Survey Completion
10x
More Insights
Realtime
Sentiment Dashboards
24/7
Always Available
The Problem
Why Your Customer Satisfaction Tracking is Broken
Silence from your customers does not equal happiness. The best way to know is to ask them directly.
Email Surveys Are Ignored
Your customers delete 95% of 'Tell us how we did' emails. You aren't getting statistically significant data on your performance.
Human Check-Ins Are Unscalable
Having an account manager personally call every buyer to ask for feedback is incredibly expensive and manual.
Forms Restrict Deep Feedback
Multiple choice questions don't let customers express nuance. You miss the underlying reasons behind their ratings.
Slow Reaction Time
By the time you aggregate the quarterly NPS data, churning customers have already left.
The Solution
Your Customer Success Power Tool
Botcadence connects with customers naturally to show you care and gather data you can act on.
Automated Check-in Calls
The AI automatically dials the customer 7 days after purchase or onboarding to ask how everything is going.
Proactive outreachConversational Insight Gathering
Instead of robotic 'Press 1' menus, the AI has a friendly dialogue: 'What exactly did you dislike about the packaging?'
Open-ended answersNPS & Sentiment Scoring
The AI calculates the Net Promoter Score explicitly, while analyzing vocal sentiment and tone for implicit dissatisfaction.
Dual-layer insightsInstant Red Flag Escalation
If a customer reports a severe issue or expresses extreme anger, the AI instantly messages your support team or routes the call to a human.
Prevent churn instantlyCross-Sell Opportunities
If the customer is extremely happy, the AI can segue into asking for a review or mentioning a complimentary add-on product.
Feedback becomes revenueActionable Dashboards
All call transcripts are categorized by themes (e.g., 'Shipping Delay', 'Product Quality') and displayed in a real-time dashboard.
Clear visualizationsHear a feedback call in action
Take a live demo call to see how effectively the AI gathers nuanced feedback over the phone.
How It Works
From Delivery to Deep Insights
Here is the automated workflow for closing the feedback loop.
Define Triggers
Connect your system to trigger a call exactly X days after a conversion, delivery, or ticket closure.
AI Conducts Survey
The AI calls, introduces itself, asks your targeted NPS and open-ended feedback questions conversationally.
Real-time Transcription
The entire answer is transcribed and heavily analyzed for sentiment and keyword categorization.
Aggregate & Act
Feedback pushes live into your dashboard. Managers resolve issues for detractors and request reviews from promoters.
The Transformation
Email Surveys vs. AI Voice Surveys
Why top brands are switching to voice outreach for customer success.
| Area | Without AI | With Botcadence |
|---|---|---|
| Response Rate | 2-5% (Standard Web/Email Forms) | 30-50% (Answered Conversational Calls) |
| Quality of Data | Shallow, rigid multiple-choice clicks | Nuanced, rich contextual voice responses |
| Action Time | Delayed monthly reporting | Instant alerts on negative sentiment |
| Brand Impression | Feeling like 'just a number' | Feeling valued through personal outreach |
Built For Your Business
Who Uses AI Voice Surveys?
Organizations prioritizing customer experience and aggressive retention.
D2C E-Commerce
Calling random samples of customers to solicit feedback on delivery experiences and unboxing.
Service Based Franchises
Calling clients after a plumber, electrician, or maid visits their home to verify the quality of work.
Healthcare Quality Assurance
Post-discharge or post-appointment follow ups to ensure adherence and collect patient satisfaction.
B2B SaaS CS Teams
Automated mid-cycle check-ins to evaluate health scores and proactively catch churn risks.
Common Questions
Frequently Asked Questions About AI Voice Surveys
Stop Guessing What Your Customers Think
Turn on Customer Feedback Voice AI today to capture high-response, actionable insights automatically.