Shopify Integration: order status, stock and checkout answered in chat
Give the AI agent Shopify product, checkout and order tools so it answers order status, stock and sizing questions and sends checkout links on web chat, WhatsApp and Instagram. Connect with store sign-in in the Botcadence dashboard, map the fields you care about, and every qualifying conversation on web chat, WhatsApp, Instagram or the phone lands in Shopify with the transcript.
What is the Shopify Integration integration?
The Botcadence Shopify integration connects your store so the AI agent can look up orders by number or customer, answer product and stock questions from the catalogue, and send checkout links, on web chat, WhatsApp and Instagram. It removes most "where is my order" tickets and runs on the chat agents.
Key Benefits
What the Shopify connector does
Order status without a ticket
Customers get the order status and tracking from Shopify by order number or phone match.
Catalogue answers
Sizes, variants, stock and prices come from the live product data, not a stale document.
Checkout in the thread
The agent builds a checkout link for the items the customer chose and sends it in the chat.
Exceptions to a person
Refunds, damaged goods and address changes hand off with the order context attached.
How It Connects
How the Shopify integration connects
Connect Shopify
Enter your store domain and approve Botcadence access in Shopify; the connector then reads products, checkout and orders for the agent's tools.
Choose what the agent may do
Enable order lookup, product search and checkout links; keep refunds and cancellations with your team.
Add store policies
Upload shipping, returns and sizing policies so answers combine live order data with your rules.
Test and go live
Ask about a real order and a product, then enable the agent on web chat and WhatsApp.
See a conversation land in Shopify
Book a demo and we will connect a test Shopify account, run one chat or call, and show the order and product lookup it creates.
Use Cases
Workflows teams run with Shopify
WISMO deflection
"Where is my order?" is answered from Shopify in seconds, on the channel the customer used.
Assisted selling on Instagram and WhatsApp
Size and stock questions turn into checkout links without leaving the DM.
Cart recovery
Follow-up messages with the customer's items and a checkout link, within Meta's messaging rules.
Data flow
What Botcadence writes to Shopify
| Customer asks | Botcadence reads from Shopify | Agent replies with |
|---|---|---|
| Where is my order? | Order by number or matched customer | Status and tracking link |
| Is this in stock in size M? | Product and variant inventory | Availability and price |
| Can I buy these two? | Products chosen in the chat | Checkout link |
| I want a refund | Order context | Handoff to your team with the order attached |
Plans
Plan availability
The Shopify connector are available on every paid plan (Starter $29, Growth $79, Business $199 and Voice AI $249) and on Enterprise. The Free plan can connect Zapier and webhooks. See pricing.
Common Questions
Shopify integration FAQ
No. It answers status and policy questions and hands refunds and cancellations to your team with the order attached.
Yes. The connector uses standard Shopify store access and works on any plan that allows app access.
Web chat, WhatsApp, Instagram, Telegram, SMS and email, depending on your Botcadence plan.
All paid plans and Enterprise include it. The channels the store agent can run on (web chat, WhatsApp, Instagram, Telegram, SMS, email) depend on the plan, so check the channel list on pricing.
Connect Botcadence to Shopify
Start on the Free plan, connect Shopify with store sign-in, and run one workflow before you expand.