Handle Every Claims Call Instantly. No Hold Times. No Frustrated Policyholders.
Botcadence AI voice agent takes first notice of loss over the phone, provides real-time claims status updates, follows up on missing documents, and schedules adjuster visits — so your team focuses on complex claims only.
70%
Call Deflection
24/7
FNOL Intake
< 2min
Avg Call Time
92%
CSAT Score
The Problem
Why Claims Call Centers Are Struggling
Volume spikes, repetitive inquiries, and inconsistent data capture are crushing claims operations.
Policyholders Wait Too Long
After an accident or loss, policyholders are stressed and calling repeatedly. Long hold times destroy trust and CSAT.
Claims Teams Are Overwhelmed
A single weather event can generate thousands of calls overnight. Human teams cannot scale to match demand spikes.
Status Calls Waste Agent Time
Over 60% of inbound claims calls are simple status checks that don't require human expertise.
Incomplete FNOL Slows Processing
When humans take FNOL over the phone, they often miss critical fields, causing downstream delays and rework.
The Solution
AI That Handles 70% of Claims Calls
Let the AI manage routine claims interactions while your adjusters focus on complex, high-value claims.
Automated FNOL Intake
The AI collects all required FNOL fields — date of loss, description, policy number, contact info — through natural conversation.
Real-Time Status Updates
Policyholders call in and get instant updates on their claim status, next steps, and expected timelines without waiting for an agent.
Document Follow-Up Calls
The AI proactively calls policyholders to request missing photos, police reports, or repair estimates.
Adjuster Scheduling
Book adjuster visits or inspections directly during the call by checking live calendar availability.
Fraud Signal Detection
The AI flags inconsistencies in caller stories, suspicious patterns, and policy mismatches for SIU review.
Claims System Integration
Connects to Guidewire, Duck Creek, or your claims platform to read and write claim data in real-time.
Hear the AI handle a claims call
Listen to a live demo of our voice agent taking a first notice of loss call and providing claims status.
How It Works
From First Ring to Resolved
How the AI handles an insurance claims call end-to-end.
Policyholder Calls In
The AI answers immediately — no IVR tree, no hold music — and verifies the caller's identity securely.
Intent Classification
The AI determines if it's a new claim (FNOL), status check, document question, or adjuster request.
Resolve or Collect
For status calls, the AI provides instant answers. For FNOL, it captures every required field conversationally.
Update & Route
The claim is created or updated in your system. Complex cases are routed to a human adjuster with full context.
The Transformation
Traditional Claims Center vs. AI Voice Agent
See how AI transforms the claims experience for policyholders and adjusters alike.
| Area | Without AI | With Botcadence |
|---|---|---|
| FNOL Intake | 8-12 minutes with human agent | Under 3 minutes with AI |
| Status Inquiries | 5-15 min hold + agent lookup | Instant, zero hold time |
| After-Hours Coverage | Voicemail or outsourced call center | Full AI handling 24/7/365 |
| Data Accuracy | Missing fields, typos, rework | 100% structured, validated capture |
| Surge Capacity | Overwhelmed during catastrophes | Unlimited concurrent calls |
Built For Your Business
Who Uses Claims Voice Agents?
Any organization handling insurance claims phone volume.
P&C Insurers
Handle auto, home, and commercial claims calls at scale during normal and catastrophe periods.
Health Insurers
Automate claims status and pre-authorization inquiries for members and providers.
TPAs & MGAs
White-label the voice agent across multiple carrier clients for claims intake and servicing.
Claims BPOs
Augment your human teams with AI to handle overflow and after-hours volume.
Common Questions
Insurance Claims Voice Agent FAQ
Transform Your Claims Experience Today
Deploy a Botcadence AI voice agent and eliminate hold times, reduce claims cycle time, and delight policyholders.