> ## Documentation Index
> Fetch the complete documentation index at: https://botcadence-a5dbc408.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Workflows

> Design and manage multi-agent voice workflows

Workflows in Botcadence allow you to create complex, stateful voice interactions. Instead of a single prompt handling the entire call, you can break down the conversation into logical nodes and paths, allowing for more controlled and robust voice agents.

## Overview

A Workflow consists of nodes and paths. Each node can represent a specific state or sub-agent with its own specialized instructions. This is particularly useful for handling complex scenarios like:

* **verification flows** (collecting ID, verifying date of birth),
* **support triage** (identifying the issue catalog),
* **appointment scheduling**.

## Create a Workflow

To create a new workflow:

1. Navigate to the **Workflows** tab in the sidebar.
2. Click the **+ Create Workflow** button in the top right corner.
3. Your new workflow will appear in the list with a **Draft** status.

<img className="block rounded-md border border-gray-200" src="https://mintcdn.com/botcadence-a5dbc408/0cmL0pKiTg9wzrej/images/workflow-list.png?fit=max&auto=format&n=0cmL0pKiTg9wzrej&q=85&s=38b909ea20d64bf8f0553b5012d65ca9" alt="Workflow List" width="1918" height="906" data-path="images/workflow-list.png" />

## Configure a Workflow

Click on a workflow from the list to open the Visual Editor. The editor is divided into the **Canvas** (left) and the **Configuration Panel** (right).

### Canvas

The canvas allows you to visualize the flow of the conversation.

* **Start Node**: The entry point of the workflow.
* **New Path**: Define different branches the conversation can take.
* **Nodes**: Specific steps in the workflow, such as calling a sub-agent or performing an action.
* **End Node**: Where the workflow concludes.

### Configuration Panel

The configuration panel allows you to customize the behavior of the selected agent or node. It contains three main tabs:

#### 1. General

Set the identity and core instructions for the sub-agent.

* **Agent Name**: A descriptive name for the sub-agent.
* **Prompt / Instructions**: The system prompt that guides the agent's behavior for this specific step. Use this to define the agent's goal and constraints for this part of the conversation.

#### 2. Voice

Configure the speech and intelligence settings.

* **Conversation Model (LLM)**: Select the AI model (e.g., GPT-4o Mini) and adjust parameters like **Temperature** (Creative vs. Deterministic).
* **Speech Recognition (STT)**: Choose the provider (e.g., Deepgram) and the specific model for transcribing user audio.

#### 3. Tools

Add capabilities to your agent, such as calendar integration or database lookups, allowing it to perform actions beyond just speaking.

## Publishing

Once your workflow is designed and configured, click the **Publish** button to make it live. You can also **Save** your changes as a draft to return to later or check for **Errors** using the error indicator.