> ## Documentation Index
> Fetch the complete documentation index at: https://botcadence-a5dbc408.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> Welcome to Botcadence - Build intelligent chat agents with AI-powered conversations, voice capabilities, and seamless integrations

## Welcome to Botcadence

Botcadence is a powerful platform that helps you create intelligent, AI-powered conversational experiences for your business. With Botcadence, you can build chat agents for your website and enable voice calling capabilities, all powered by advanced AI that understands and helps your users.

<Card title="Get Started" icon="rocket" href="quickstart" horizontal>
  Follow our quickstart guide to create your first chat agent in minutes.
</Card>

## Two powerful features

Botcadence offers two main ways to engage with your customers:

<CardGroup cols={2}>
  <Card title="Chat Agent for Websites" icon="globe" href="chat-agent/overview">
    Embed intelligent chat agents directly on your website. Engage visitors with AI-powered conversations, capture leads, and provide instant support 24/7.
  </Card>

  <Card title="Voice Calling" icon="microphone" href="voice-agent/overview">
    Enable voice interactions through phone calls. Set up inbound call handling or launch outbound campaigns with AI-powered voice agents.
  </Card>
</CardGroup>

## What you can build

With Botcadence, you can create solutions for various purposes:

<CardGroup cols={2}>
  <Card title="Customer Support" icon="headset">
    Automate customer service with intelligent agents that answer questions, handle common issues, and escalate complex problems to your team.
  </Card>

  <Card title="Sales Assistance" icon="chart-line">
    Qualify leads, schedule appointments, provide product information, and guide prospects through your sales process.
  </Card>

  <Card title="Educational Tools" icon="graduation-cap">
    Create interactive learning experiences, deliver quizzes, provide personalized learning paths, and track student progress.
  </Card>

  <Card title="Multi-Channel Support" icon="comments">
    Reach customers through both text chat on your website and voice calls, providing a seamless experience across channels.
  </Card>
</CardGroup>

## Key features

### Common to both features

* **AI-Powered Conversations** - Natural, context-aware interactions powered by advanced LLMs
* **Knowledge Base Integration** - Connect your documents and information for accurate, fact-grounded responses
* **Multi-Language Support** - Serve customers in over 100 languages with native-level proficiency
* **Integrations** - Connect with Google Sheets, CRM systems, and other tools
* **Analytics & Insights** - Track conversations, measure performance, and understand engagement

### Chat Agent-specific

* **Seamless Integration** - Deploy your chat agent instantly with a single line of code, compatible with any website or platform
* **Customizable Design** - Tailor the widget's appearance, colors, and positioning to match your brand's unique identity
* **Lead Capture** - Automatically collect and qualify leads directly from conversations

### Voice-specific

* **Inbound & Outbound Calls** - Handle incoming calls or launch outbound campaigns
* **Call Recording & Transcription** - Record calls and get AI-powered summaries
* **Voice Customization** - Choose from multiple voices and languages for natural conversations
* **Agent Transfer** - Seamlessly transfer calls to human agents when needed

## Getting started

Ready to get started? Choose your path:

<CardGroup cols={2}>
  <Card title="Build a Website Chat Agent" icon="globe" href="chat-agent/overview">
    Create an AI chat agent for your website in minutes. Perfect for customer support, lead generation, and engagement.
  </Card>

  <Card title="Set Up Voice Calling" icon="microphone" href="/voice-agent/overview">
    Enable voice interactions through phone calls. Handle inbound calls or launch outbound campaigns.
  </Card>
</CardGroup>

### Quick start steps

<Steps>
  <Step title="Create your account">
    Sign up for Botcadence and access your dashboard where you'll manage all your projects.
  </Step>

  <Step title="Choose your feature">
    Decide whether you want to start with a website chat agent or voice calling, or use both!

    <Tip>
      You can use both features together - many customers use chat agents for website visitors and voice calling for phone-based interactions.
    </Tip>
  </Step>

  <Step title="Configure your project">
    Set up your AI settings, add your knowledge base, and customize the experience to match your brand.
  </Step>

  <Step title="Deploy and go live">
    For chat agents: Embed the widget on your website. For voice: Configure phone numbers and start handling calls.

    <Check>
      Your Botcadence project is now live and ready to help your users!
    </Check>
  </Step>
</Steps>

## Explore the documentation

<CardGroup cols={2}>
  <Card title="Quickstart Guide" icon="play" href="quickstart">
    Step-by-step instructions to get started with Botcadence.
  </Card>

  <Card title="Setup Organization" icon="building" href="setup-organization">
    Learn how to create and manage your organizations and team.
  </Card>

  <Card title="Chat Agent Setup" icon="globe" href="chat-agent/overview">
    Learn how to create and embed chat agents on your website.
  </Card>

  <Card title="Voice Calling" icon="microphone" href="voice-agent/overview">
    Set up inbound and outbound voice calling capabilities.
  </Card>

  <Card title="AI & Knowledge Base" icon="brain" href="/docs/projects/knowledge-base">
    Configure AI models and connect your knowledge base.
  </Card>

  <Card title="Integrations" icon="plug" href="common/integrations">
    Connect with Google Sheets, CRMs, and other tools.
  </Card>

  <Card title="API Reference" icon="code" href="api-reference/introduction">
    Integrate Botcadence with your applications using our API.
  </Card>
</CardGroup>

## Need help?

<AccordionGroup>
  <Accordion title="I'm new to Botcadence">
    Start with our [quickstart guide](quickstart) which walks you through getting started step by step. No technical knowledge required!
  </Accordion>

  <Accordion title="Should I use chat agent or voice calling?">
    Use chat agents for website visitors who prefer text interactions. Use voice calling for phone-based customer service, outbound campaigns, or when voice is more natural for your use case. Many customers use both!
  </Accordion>

  <Accordion title="How do I customize my chat agent?">
    Check out our [chat agent customization guide](chat-agent/customization) to learn how to change appearance, personality, and behavior. For voice, see [voice settings](voice/voice-settings).
  </Accordion>

  <Accordion title="What can I use Botcadence for?">
    Botcadence is versatile! Use it for customer support, lead qualification, sales assistance, education, appointment scheduling, or any scenario where AI-powered conversations can help.
  </Accordion>
</AccordionGroup>

<Note>
  **Questions?** Visit our [dashboard](https://app.botcadence.com/dashboard) for additional resources and support, or check out our [blog](https://botcadence.com/blogs) for tips and best practices.
</Note>